TERMS AND CONDITIONS
1.0 Introduction
Hi there! This website, www.thehealthyhubballarat.com.au, is owned and operated by The Healthy Hub Café and Wellness Centre, ACN: 618093235. If you have any questions or need further information, please contact:
The Healthy Hub Café and Wellness Centre
100 Bridge Mall, Ballarat, Victoria 3350, Australia
Email: [email protected]
Phone: 03 4343 1309
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and we care about making sure we both know where we stand. When you visit this website, use our services or purchase goods, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
2.0 Content Disclaimer
On this website you will find food products, articles, ebooks, video’s, hints and tips, recipes and general information about health and wellbeing. This information is provided solely for your education and personal development.
We take lots of care to provide valuable information, but we cannot be responsible for the use that you make of that information. While we provide a wealth of information that may assist you in maximizing your health and wellbeing, it is important that you exercise common sense and take responsibility for your own health, safety, and well-being. The generic information that we provide is not a substitute for specific advice tailored to your individual needs. It is very important that you speak with a qualified health professional before making any changes to your diet or lifestyle, or consuming any food, drinks, nutritional or herbal supplements based on information you find on the internet, you need to conduct your own research, make an informed decision about whether a particular course of action is right for you, and seek suitably qualified professional advice if you have any questions or concerns.
If you have any diagnosed medical conditions, such as but not limited to allergy and intolerance, and metabolic conditions such as diabetes and cardiovascular disease please seek appropriate medical advice prior to purchasing and consuming our products to ensure they are the right course of action for you.
Any testimonials and health results we may display on this website are based on current research or evidence-based literature, our clinical experience, and results from our previous clients. They are not a guarantee that anyone else will achieve the same results.
We may modify any of the information provided on this website at any time, including altering or deleting it without notice.
3.0 Downloads
We may provide files for download on this website. We take great care to ensure these files are safe when we upload them, but we are not responsible for any viruses or other damage which might occur as a result of your downloading material from this site. Please look after yourself and ensure you have adequate protection against viruses and other malicious attacks that may occur without our knowledge or consent.
4.0 External Links
From time to time we may provide links to third party sites. We are not responsible for any information provided on these sites, and while the information on that site was relevant at the time when we posted the link, we have no control over their content, which may change or be removed over time. If you choose to buy anything offered for sale on a site you found by following an external link, the transaction is entirely between you and the owner of that site. We have no part in, or responsibility for, your purchase from them.
5.0 Third Party Products, Content and Advertisements
We are not responsible for any information, services or products provided by separate businesses, practitioners, or any 3rd party which may be advertised on this website. If you choose to purchase a service, product, or anything offered from a 3rd party, the transaction is entirely between you and the owner of that site/service/product. We have no part in, or responsibility for, your purchase or service from them.
6.0 Intellectual Property
The content of this website and all recordings are protected by copyright. No portion of this website may be copied or replicated in any form for any purpose without our written consent. You cannot sell any of our content in any way. You are, however, free to share our content on social media, so long as you clearly link it back to this site and acknowledge The Healthy Hub Ballarat as the author of the content.
If we give a talk or presentation for your business or community group, please ask for permission before recording our presentation or sharing our slides or handouts.
7.0 Payment Terms
Any goods and services purchased directly from this website are subject to the following terms:
- All pricing is in Australian Dollars (AUD)
- A Tax invoice for purchases will be automatically generated
- All purchases, via our website shop, must be made in full via an accepted credit card. Your card details are not viewed by us or any person except you during the transaction. We do not record or store your card details. Your payment details are encrypted and handled directly by the Commonwealth bank. View the Commonwealth banks terms and conditions for further details.
- Once your order is complete you will receive an email with either your downloadable content, directions of how to sign in to access your content, or information on the collection or delivery of your products and goods.
- We will not honour any order which has not been paid in full
8.0 Dispatch and Delivery
If delivery is an option for the goods you have purchased, all delivery information including fees, the delivery zone, the specific delivery dates, and the delivery times will be stipulated prior to the payment of your goods.
If delivery is not an option, all goods must be collected by you, during the dates and times stipulated by us prior to the purchase of your goods, from: The Healthy Hub Café and Wellness Centre, 100 Bridge Mall, Ballarat, Victoria 3350, Australia
We do not deliver to PO BOX addresses
You must provide us with accurate contact and delivery information. We are not responsible for any loss or damage to goods because of incorrect information provided by you or your failure to collect goods during the specified times.
Once goods are collected by you, or delivered to you, it is your responsibility to ensure all goods are stored correctly, including refrigeration, and adhering to expiry or best before dates
9.0 Returns and Refunds
All goods purchased must be used before the expiry or best before dates, kept according to the instructions provided and only used as prescribed or intended.
We do not offer refunds for change of mind
If you have any concerns about the quality of a physical product that you have purchased from us, please contact us within 24hours of purchase, so we can assess its condition and offer a replacement if necessary
It is important to note that we cannot guarantee that you will achieve a particular result with any products purchased. Individual results may vary, as they are dependent on a wide range of factors that are unique to you, and which are beyond our control
If a product is out of stock, or no longer available, or we are unable to fulfil your purchased order within a reasonable time, an option of a credit note, or refund will be given.
10.0 Visitor Information
We reserve the right to delete any comments made on our social media channels which we find to be rude, offensive or otherwise unacceptable.
11.0 Jurisdiction and Dispute Resolution
The Healthy Hub Café and Wellness Centre is based in Victoria, Australia. This agreement is subject to the governing laws of that State.
If you have any issue or complaint arising out of your use of this website, these terms and conditions, or our services, please contact us so that we can make a genuine effort to resolve the issue through negotiation and discussion. If we are unable to reach a mutually acceptable solution, you may seek further dispute resolution procedures through the relevant health association and our local council:
You can contact the Naturopaths and Herbalists Association of Australia here
You can contact the Ballarat City Council here
PRIVACY AND COOKIES POLICY
1.0 Introduction and Scope
This Policy applies to The Healthy Hub Café and Wellness Centre, ACN: 618093235.
We have a commitment to privacy in accordance with the privacy laws applicable in the countries in which we operate and are committed to protecting and maintaining your privacy.
This Policy describes how we collect and manage your personal information when you interact with this site. We take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.
We understand that when interacting with us the privacy and confidentiality of your personal information is important to you. That is why we are committed to safeguarding your personal information.
We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
2.0 Purpose of this Policy
This Privacy Policy describes the types of personal information we may collect, and how we use, hold and disclose this personal information.
This Privacy Policy also sets out how you can contact us to access or correct your personal information or make a complaint.
By providing personal information to us, you accept and consent to our collection, storage, use and disclosure of your personal information in accordance with this Policy.
Section 12 of this Policy provides details on how to contact us in relation to privacy requests, inquiries or complaints.
3.0 Definitions and Interpretation
For the purposes of this Privacy Policy, “personal information” is defined as information or an opinion relating to an individual which can be used to identify that individual.
This Privacy Policy includes examples but is not intended to be restricted in its application to such examples. Accordingly, where the word ‘include’ or ‘including’ is used, it will mean ‘include/including without limitation’.
We may also collect general information about your use of our website through the use of cookies and software that analyses browsing activity.
4.0 Collection of Personal Information
The types of personal information we collect will vary depending on the nature of your dealings with us. Generally, if you engage with us via this website, or choose to become our client, the types of personal information we collect, and hold may include your contact details, such as your name, address, email address and a contact number.
We may collect personal information in a number of ways, including:
- directly from you, including through our website, by telephone, through email, written correspondence and in person if you visit our café or wellness center
- subscription to our newsletter
- opt in to receive a resource we have created
- sign up for a seminar, webinar or event
- meet up at a seminar, webinar or event
- becoming a client or making a purchase from us
- through a requested testimonial
Our websites use cookies to help facilitate your ongoing access to and use of our websites. When you interact with us via our websites, the information collected from the use of cookies may include the IP address of the device you are using and information about the sites from which you accessed the internet, type of web browser used, the pages visited on our website and the next site visited. More information about cookies and privacy can be found in Annexure A “Cookies”.
If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to be advised when cookies are being used.
5.0 Use of Personal Information
Except where your consent has been provided, we will only use personal information for the primary purpose for which we collected it (or a purpose related to it), where required or permitted by law, or where you have consented to such use or disclosure.
The main purposes for which we may use or disclose personal information include:
- to provide products and services requested by you and to manage those services, including to enable customer service, delivery and billing,
- meeting legal and regulatory requirements; and
- to directly promote and market products, news, promotions and other services to you where we have your express or implied consent. If you do not wish to receive news, offers and promotions, we will not contact you about these once you have advised us as such.
We may expressly communicate to you the primary purpose for which your personal information is collected, or it may be clear from the nature of our dealings with you.
If you receive electronic communications from us, we will provide you with an opportunity to unsubscribe from receiving further information from us.
6.0 Disclosure of Personal Information
Except as set out in this Privacy Policy, we will not disclose personal information outside of The Healthy Hub Café and Wellness Centre. We will only disclose personal information to third parties where it is necessary or compulsory to do so.
The primary instances where we may disclose personal information to third parties include:
- to external advisors and service providers including advertising and credit reporting agencies, so they can provide the services we have contracted to them;
- to law enforcement bodies, in order to comply with the law or to protect the rights, property or safety of the public or The Healthy Hub Café and Wellness Centre; and
- if The Healthy Hub Café and Wellness Centre or substantially all of its assets are acquired by a third party, personal data held by it about its customers may be disclosed as one of the transferred assets.
In certain circumstances we may be a credit provider to you. In these circumstances, we will handle your credit information in accordance with this Privacy Policy.
7.0 Security of Personal Information
The Healthy Hub Café and Wellness Centre takes reasonable physical and electronic steps to keep the personal information we hold secure from unauthorised access, modification, loss and interference. We have internal policies, procedures and systems in place to ensure compliance with this Policy.
Personal information may be stored securely electronically, including in online clouds, and/or in hard copy, and appropriate information security measures are in place to protect this information. For individual security provisions for online storage please contact us. Please see our contact details in section 12 of this Policy.
Unfortunately, no data transmission over the internet can be guaranteed to be fully secure and you need to be aware of this when communicating with or providing personal information to us over the internet.
Additionally, we ensure that we only disclose your personal information to third parties where it is necessary or compulsory to do so, and we impose strict security requirements on all such third parties regarding how they hold and deal with personal information.
8.0 Accuracy of Personal Information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, we will assume that any of the personal information provided by you is up to date and complete at the time it is provided. We do not undertake to check or verify the accuracy of personal information provided.
9.0 Access Personal Information
If you wish to access or update your personal information held by us, you can do so at any time.
Please see our contact details in section 12 of this Policy.
When you contact us with such a request, we will take steps to update your personal information, provide you with access to your personal information and/or otherwise address your query within a reasonable period after we receive your request. Sometimes it will not be possible for us to grant you access to your personal information that we have about you. In such cases, we will give you a written notice explaining why based on the Privacy Act 1988 (Cth) (Privacy Act).
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your personal information for such purposes or if we intend to disclose your personal information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us. Please see our contact details in section 12 of this Policy.
10.0 Complaints
A complaint regarding a breach or possible breach of privacy must first be submitted in writing to The Healthy Hub Café and Wellness Centre.
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact a regulatory body including:
The Naturopaths and Herbalists Association of Australia here
The Ballarat City Council here
11.0 Policy Variations
From time to time, our information handling processes will be reviewed and updated, and we will update this Privacy Policy accordingly. We will notify you of any updates to this Privacy Policy by posting an updated version on our websites and such updates will become effective immediately upon posting.
12.0 Notification of Breach
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.
13.0 How to Contact Us
The Healthy Hub Café and Wellness Centre
100 Bridge Mall, Ballarat, Victoria 3350, Australia
Email: [email protected]
Phone: 03 4343 1309
If you no longer wish to receive promotions or other direct marketing communications from The Healthy Hub Ballarat, please contact us through one of the methods stated above to advise us of such and provide sufficient information to enable us to locate your information. In some cases, our communications with you may contain specific methods to opt out of direct marketing material sent via the particular communication.
Annexure A – Cookies and The Healthy Hub Café and Wellness Centre site
The Healthy Hub Café and Wellness Centre, in common with many website providers, may use standard technology called cookies on its websites. Cookies are small data files that are downloaded onto your computer when you visit a particular website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. This can allow websites to recognise devices throughout the duration of a user’s visit or browsing session. These cookies are known as session cookies.
In some cases, cookies persist across multiple browsing sessions, enabling the website to remember user preferences from previous visits. These cookies are known as preference cookies. Both session cookies and preference cookies reduce the requirement for the user to continually identify themselves on their journey through a website. For example, cookies may be used on this website to remember that the user has verified their date of birth, or to remember the details and the choices from submitted forms.
Some third-party cookies may be placed on devices used to browse this website. These will typically be social media cookies, used by websites such as Facebook, to aid with the integration between any social media elements that the user may interact with and their social media profiles. Analytic cookies may also be placed to log visit statistics and anonymously track the way users browse this website.
Some areas of this website may invite users to participate, by adding comments or by rating items. This functionality works by incorporating a content management system. These content management systems may require content management cookies to be placed on the browsing device.
If you register with us or if you continue to use our site, you agree to our use of cookies. You can disable cookies by turning them off in your browser, however some areas of the website may not function properly if you do so. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. For more information on cookies and how to use them or block them visit www.allaboutcookies.org